Refund & Return Policy

Refund &  Return Policy

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If you are not entirely satisfied with your purchase, we're here to help!

 

Returns

You have  30  calendar days to return an item from the date you received it.

To be eligible for a return, your item must be  unused and in the same condition that you received it.

Your item must be in the  original packaging.

Your  item needs to  have  the  receipt or proof of purchase.

 

To start a return,   please contact us at contact @ shopellure .com  and we will assist you. Please do not ship the item back to the address on the box.

If you have received a damaged or defective  product  and would prefer a replacement instead, please email us with proof (pictures and/or videos) of the faulty item, and upon approval, we will ship you a new replacement.

You are responsible for paying your own shipping  costs  to return your item(s). It is recommended to  select  a trackable shipping service.

 

Refunds

Once we receive your package, we will inspect the item(s) and notify you that we have received your returned purchase .

We will immediately notify you on the status of your refund after inspecting the item(s).

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies, bank, and other factors. In most cases, your refunded money will reflect in the proper account within less than a week of the day the refund was issued.

There are certain situations where only partial refunds are granted (if applicable) or a return is not accepted at all. It is up to our discretion whether we will accept a return or issue a refund for any item not in its original condition, damaged, or missing parts for reasons not due to our error.

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For any questions regarding this policy and/or your refund, please contact us at contact @ shopellure .com and we will  get back to  you as soon as possible.